Change client profile statuses

Learn how to change client profile statuses in the Admin panel to control client access to the Web UI

Applicable to standalone solutions only

Client profiles can have one of two statuses: Active or Blocked. Blocked clients can't sign in to the Web UI and perform any actions.

To change a client profile status:

1

Expand the Clients menu.

2

Go to Users in the menu.

3

If you have several platform instances (such as MT4 or MT5), make sure you are in the correct instance, or go to it using the switcher in the upper-left page corner.

4

Select the client and click the profile identifier in the Id column to open the profile details.

You can quickly find the client by entering their email in the search box.

5

In the profile details, click Edit in the General Information section.

6

In the Status dropdown, select the appropriate status: Active or Blocked.

7

Click Save to change the status.