Withdraw funds from copy-trading and MAM accounts

Explore how to withdraw funds from copy-trading and MAM accounts by transferring them to a client’s wallet, with support for admin approval

You can transfer funds from client's copy-trading and MAM accounts (both master and investment accounts) to one of client's wallets. Next, the funds can be withdrawn from the wallet.

Transfer funds from a client's master or investment account to a wallet as follows:

1

Go to Finance > Transfers.

2

Click +Create at the upper-right page corner.

3

From the clients list, select a client for whom you want to transfer funds.

4

On the Transfer page, fill in the following fields:

• In the From account dropdown, select a client's copy-trading or MAM account from which you want to transfer funds.

• In the To account dropdown, select a client's wallet to which you want to transfer funds.

Funds can only be transferred between wallets and accounts denominated in the same currency.

• In the Amount field, enter an amount that you want to transfer. The specified amount is duplicated in the Destination amount field.

• Confirm the transfer operation by solving a math problem and entering a result in the Verification code field.

Transfer page

5

Click Save to create the transfer.

If your system is configured to require an admin's approval for transfers, then go to Clients > Requests and approve the request to execute the transfer. Requests to transfer funds to/from copy-trading and MAM accounts are assigned the Investment Transfer type.

Notes

• When attempting to transfer an amount that is larger than the current balance on an account, only the amount that is available on the account is transferred to a wallet.

• When attempting to transfer funds from an account with zero balance, the transfer operation is rejected automatically (such transfers are assigned the Failed status).

• When attempting to transfer funds from an investment account that has an active subscription, first, the fees defined in the fee plan for the subscription are charged, and then the available amount is transferred to a wallet.

The table below provides formulas for calculating amounts when transferring funds from copy-trading and MAM accounts.

Open positions on an account	Credit	Requested amount to transfer	Actual amount to transfer
No	No	Requested amount <= Equity	Actual amount = Requested amount
No	Yes	Requested amount <= Equity - Credit	Actual amount = Requested amount
No	No	Requested amount => Equity	Actual amount = Equity Equity = Balance = 0
No	Yes	Requested amount => Equity - Credit	Actual amount = Equity - Credit Balance = 0 Equity = Credit
Yes	No	Requested amount <= Free Margin	Actual amount = Requested amount
Yes	Yes	Requested amount <= Free Margin - Credit	Actual amount = Requested amount
Yes	No	Requested amount > Free Margin	Actual amount ≈ Free Margin * 0.98
Yes	Yes	Requested amount > Free Margin - Credit	Actual amount ≈ Free Margin * 0.98 - Credit

where:

‍Credit – indicates the credit amount on an account ‍Balance – indicates the account balance ‍Equity – indicates the account equity ‍Free Margin – indicates the account free margin ‍Requested amount – indicates the amount that is requested to transfer from an account ‍Actual amount – indicates the actual amount that is transferred from an account