Disable 2FA for Back Office users

Disabling 2FA via email codes for Back Office users is only recommended if you have a standalone B2COPY solution without an SMTP server, as emails can’t be sent in this case.

To disable 2FA for a user:

1. Go to System > Users > Users.

2. Select the user and click the Edit button.

For users with 2FA enabled via email codes, Email is displayed in the Two-Factor Authentication column on the Users page.

Two-Factor Authentication column – Email

1. On the Edit user page, click the Actions button in the upper-right page corner, and then select Disable 2FA in the dropdown.

Disable 2FA

1. Confirm the action in the displayed popup.

2. Click Save to apply the changes.

For the user, Disabled is now displayed in the Two-Factor Authentication column on the Users page.

Two-Factor Authentication column – Disabled

‍After disabling 2FA, you can securely provide the credentials to the newly registered user so they can sign in to the Back Office.