Disable 2FA for Back Office users

Disabling 2FA via email codes for Back Office users is only recommended if you have a standalone B2COPY solution without an SMTP server, as emails can’t be sent in this case.

To disable 2FA for a user:

1

Go to System > Users > Users.

2

Select the user and click the Edit button.

For users with 2FA enabled via email codes, Email is displayed in the Two-Factor Authentication column on the Users page.

Two-Factor Authentication column – Email

3

On the Edit user page, click the Actions button in the upper-right page corner, and then select Disable 2FA in the dropdown.

Disable 2FA

4

Confirm the action in the displayed popup.

5

Click Save to apply the changes.

For the user, Disabled is now displayed in the Two-Factor Authentication column on the Users page.

Two-Factor Authentication column – Disabled

‍After disabling 2FA, you can securely provide the credentials to the newly registered user so they can sign in to the Back Office.