Sign-in and 2FA

Learn how to sign in to the Back Office and enhance security by enabling two-factor authentication (2FA) using the Google Authenticator app

Sign in to your user profile in the Back Office using your email address and password.

If two-factor authentication (2FA) is enabled for your user profile, complete the sign-in process by entering a verification code from the Google Authenticator app.

If 2FA isn't enabled, you'll be prompted to enable TOTP (time-based one-time passwords) 2FA and will see the following message:

Enable 2FA

For security purposes, we recommend enabling two-factor authentication (2FA) for your user profile.

To enable 2FA:

1

In the upper-right page corner, click the profile button displaying your email address.

The profile button in he upper-right page corner

2

Select Enable 2FA in the dropdown.

In the displayed popup, the only supported 2FA option using TOTP (time-based one-time passwords) is selected.

Enable 2FA

3

Click OK.

4

Follow the displayed instructions to set up 2FA with the Google Authenticator app.

After enabling 2FA via TOTP, each time you sign in to the Back Office, after entering your credentials, you'll be prompted to enter a code generated by the Google Authenticator app.